Active NAtion

THE BORING STUFF

Although it might be the boring stuff, it’s definitely the important stuff. Here at Alpine Snowsports (powered by the national cause-led Charity, Active Nation) we passionately believe that children gain a great deal from discovering, exploring and learning in the great outdoors.  We make sure our children’s activities are designed so every child has unforgettable opportunities to embrace adventure, take calculated risks, face new challenges, build self-esteem and make lifelong friends along the way.

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OVER 9000 CHILDREN HAVE ENJOYED HOLIDAY ACTIVITIES AT ALPINE SNOWSPORTS.

THE BOOKING

Our activities provide a challenge for children of all ages. Children do not need to have previous experience to attend as we will teach all levels. 

Our activities are very popular and get booked up far in advance. This is why we recommend you book at least 8 weeks in advance to secure your place. 

Please click here to see our updated Terms & Conditions policy 

SAFETY

Skiing and Snowboarding are seen to be extreme sports and with that, comes an element of risk. We will of course do all we can to limit this risk and avoid accidents. However the risk of falling over is high and injury could occur. 

In such event, we have trained First Aiders on site at all times to attend to any injuries. 

Our instructors are (exceptional people) chosen for their ability to communicate with children and inspire.  They share their passion for getting the sport and make sure each child is challenged within the limits of their capabilities.  We know finding people with the right attitude is only half of an important mix, so we also:

– Rigorously select only the very best people to work for us. Part of that process includes completing relevant checks including an enhanced DBS.

– Ensure all our staff complete a comprehensive induction process including ongoing training and assessments.

– Continually complete detailed session observations, peer reviews and training with our team. After all we want them to be the best.

– Where practical ensure all of our staff complete nationally recognised qualifications.

– Ensure every instructor completes comprehensive safeguarding training.

– Wear identifiable uniforms at all times.

Our strict supervision policy ensures that children are always accompanied by our instructors (except when in changing or toilet spaces).

Additional staff take over supervision responsibility during break and meal times.

Our Duty Manager is on during all business hours.

PREPARING FOR THE DAY

All essential equipment is provided, such as ski's and snowboards. We recommend you bring your own helmet however we do have some to borrow. 

Gloves must be worn at all times. If you don't have your own, you can purchase them from reception. Long trousers and long sleeves must be worn whilst on the slope and trainer style shoes are also mandatory. 

LUNCH

You need to provide a packed lunch each day.  The centre will provide water. Energy drinks and fizzy drinks are not recommended.  Please don’t bring in glass bottles, instead bring a re-useable bottle which can be re-filled throughout the day.  Small, healthy snacks are a good idea for in between activities.

CAN MY CHILD BRING A MOBILE PHONE?

We strongly advise that valuable items such as mobile phones etc should be left at home.  Active Nation cannot accept responsibility for the loss or damage of such items.

MISSING ITEMS

If anything is left behind at the end of the day it will remain in lost property at the centre for 30 days.  After that all items are recycled.

If anything is reported as missing, we will note this down and follow up by contacting other groups in the centre on the day or report to the police if needed. 

THE EXPERIENCE

We want all children to have a good time whilst in our care so before sessions start we go through our code of conduct so they know what is expected of them.

Children who do not follow these guidelines risk losing the opportunities available to them here at Alpine Snowsports, Southampton. Any child who does not follow instruction, causes a nuisance or is disruptive, affecting the safety and enjoyment of others could be subject to the following actions:

1.  warnings from the staff;

2. removal from the activity session;

3. or in severe or repeated instances, you will be contacted and asked to remove your child from the centre.

In these circumstances no refund will be awarded and depending on the severity, your child may not be allowed to return.

While that all sounds serious in practice we rarely need to exclude children as we take a more inclusive approach but we cannot allow one child to monopolise the time of our staff through disruptive behaviour.

CODE OF CONDUCT

These guidelines are to ensure a safe and enjoyable experience for all young people and Active Nation staff.  Please respect these guidelines and follow them at all times:

– Treat everyone at the centre with respect.

– Young people must follow the instructions of Active Nation staff at all times. They are for your own safety and enjoyment.

– Older members of the group should lead by example when around younger members of the group.

– Bullying in any form will not be tolerated.

– Swearing or inappropriate language will not be tolerated.

– Violent behaviour will not be tolerated.

– Treat all equipment and buildings at Woodmill with care.

– You can not leave the centre unless you have been signed out by a parent or guardian.

Should you have a child with specific needs or medical conditions, please make these known at the time of booking and ensure the information is disclosed on the participation consent form.   Active Nation are keen to ensure that no child should miss out and most activities can be adapted to suit particular needs.  Please feel free to contact the centre if you would like to discuss how we can adapt things for the needs of your young person.

MY CHILD IS REQUIRED TO TAKE MEDICATION AT A CERTAIN TIME?

That’s no problem.  Medication should be supplied in the packet and placed in a clear bag with the childs name, the number of items they should take and at what time.  We will not administer medication but we will supervise children to self administer using the instructions provided.

Items like inhalers and epee pens should be placed in a clear bag with the child’s name on it.  For most activities the child will keep these with them or place them close by but for watersports these items will be kept with the instructor.

OTHER USEFUL INFORMATION

We really appreciate feedback as we’re always striving to improve our services. Either chat to one of our team or feel free to email snowsports.southampton@activenation.org.uk.  We often send out an automated email asking you to rate our service.

If your child has a great time please leave a recommendation on Facebook or Trip Adviser for others to see.

Most activities can be run in wet weather and extra time will be set aside for children to dry off properly.  If the weather is extreme and activities cannot be run, the Duty Manager will implement the Centre’s extreme weather plan.

If you need to get hold of your child in the case of an emergency please contact our friendly team on 02380 707815. The Duty Manager can be reached by selecting option 2.

Your child may be able to be with their friend or sibling depending on their abilities. If your child and their friend or relative falls into the same age and ability group you can request they be put together.

USEFUL DOCUMENTS

WANT TO TALK? REQUEST A CALL BACK TODAY!