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Following the Government’s announcement on 20th March regarding increased measures to control the spread of Covid-19, all gyms and leisure centres nationally were been instructed to close. Following this guidance all of our venues nationally closed with immediate effect.
As a charity we remain committed to keeping the nation active, so will contact our Supporters directly through our social media channels, website, app and email over the coming days with ways to help you stay active, and answer the questions you may have about our venues, your donations or activity bookings.
Thank you for your continued support, in the meantime please continue to visit www.facebook.com/activenationuk or check this page for regular updates.
We are following guidance from 3 sources:
1. Government website https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response and daily email update
2. NHS nhs.uk/conditions/coronavirus-covid-19
3. UK Active guidance notes produced in consultation with the British Medical Officer (BMO) ukactive.com
We appreciate that you will have a number of questions, and we will provide responses to these over the coming days, but to give you some guidance on the key questions, here are some frequently asked questions to offer reassurance:
Government guidance has clearly stated that all gym’s and leisure centres must close. In accordance with that guidance all Active Nation venues have now closed with immediate affect as from 20/03/2020. At this stage we are awaiting further instruction on when we are able to resume full service.
Please be advised that we have frozen all subscription payments for gym memberships, swim lessons and courses.
A payment freeze means that you will retain your membership or lesson/course, but no payments will be taken during our enforced closure.
No direct debit payments will be taken from your bank during this time, and those supporters with pre-paid annual subscriptions will have time added on to their planned end date.
We will notify you when your freeze period is due to end and if you’re on a direct debit when your payments will re-start – so you don’t need to do a thing.
If however you would like to cancel your membership subscription please email c.service@harlandsgroup.co.uk
Thank you for your continued support to our charity.
We will add further detail to this page as the government guidance changes so that you are fully informed and up to date.
Thank you for your continued support during this difficult time.
Yours Sincerely,
Stuart Martin
Managing Director
RT @Lincoln_Women: Thank you to our sponsors. Without you, we wouldn't be who we are. https://t.co/lZ9hK23lqB
