Active NAtion


As the government outlines the next steps in the relaxing of the rules around Covid-19 restrictions, businesses across the UK have been preparing to change their policies and procedures from enforced action to individual informed decision making.

Active Nation are aware that of course the lifting of restrictions does not mean that the Covid-19 virus has disappeared, so our attention to detail with our hygiene, staff training, procedures and measures will continue to be of the highest standards.

Outlined below we have provided some of the key information and changes that the new guidance will deliver from 19th July 2021. This will help you to continue to enjoy the very best exercise experience with us.


From 19th July, the capacity of our gyms, exercise studio’s and swimming pools will be gradually amended until they are able to return to their normal level. These capacity changes will help you to find more availability for the sessions you love, such as Body Pump classes, Studio Cycling, Lane swimming and of course the gym.

The amended capacity also applies to other activities too, such as trampolining, children’s soft play and indoor climbing.


The government is relaxing the requirements around social distancing and face coverings to put the responsibility on to us all, both as individuals and businesses. It will still be a recommendation that masks are worn in public places and appropriate distancing is applied to protect yourself and others, and Active Nation will be encouraging this approach. We would ask that you consider the welfare of yourself and others when making your choice about wearing face coverings and staying apart from others whilst in our venues.

Our various facilities have been marked out to control access and egress to maintain social distancing and where this has worked successfully we will retain this management approach to optimise your experience.


Our team will still continue to monitor the hygiene of our venues minute by minute to ensure that hand sanitising products are available, you feel comfortable in the environment, and all equipment is wiped down and cleaned regularly.

As part of our cleaning procedures we will continue to use the highest quality and latest technology products in the fight against the spread of Covid-19 with specialist chemical sprays which kill Covid upon touch across all of the key touchpoints such as door handles, gym kit, in our changing rooms etc.


Following the results of a social media poll and an overwhelming number of requests, you have chosen to keep advanced activity booking in place as it is now, with 7 days for gym and swim activities and 2 days for exercise classes.

You told us that it helps you to commit to attending more regularly, guarantees your spot in the activity, and reduces the queues at reception.

So, activities will still need to be booked in advance through the Active Nation App or Online Portal for now, and ask that you honour these bookings so that others are not disadvantaged through ‘no-shows’. We will be reviewing this again on 16th August to make sure that it still suits your requirements.


Yes of course, we’d love to you welcome you back.

All you need to do is visit and complete the quick process to restart.

Your safety is our number one priority, so we have gone to great lengths to ensure that you have a smooth and confident return to our venues.

  1. Using a combination of specialist cleaning products and chemicals proven to kill Covid 19, we have sanitised our venues on all key touchpoints of equipment, door handles etc. The treatments used give a variety of protection to instantly kill Covid upon touch of any surface.
  2. All of our equipment is socially distanced so that you have an appropriate spacing between you and others whilst working out.
  3. Our venues follow the strictest of guidelines set out by UKactive and government guidance. We ask you to scan in to the venue using the QR code displayed and regularly wash/sanitise your hands and maintain social distancing protocols whilst in the venue.
  4. Our teams have been trained in managing the new Covid-Secure environments to ensure your safety; please be patient with any consequent delays.

If you have any specific questions that we haven’t answered on this page, please send us an email to and we’ll get back to you within 48 hours.

We will keep this page regularly updated with new information as it is available.

As always, thank you for your continued support.

Yours Sincerely,

Stuart Martin

Managing Director

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