Active NAtion

Coronavirus CoVid 19 – UPDATED 13 May 2020

Statement to Supporters

Whilst we are keen to re-open the facilities we operate at the earliest opportunity, our priority is always to be a socially responsible business that puts the safety of our staff and our Supporters first.

Our venues remain closed under Government directive since 20th March, however we’re monitoring the easing of the lockdown measures, and working with the industry association ukactive we envisage a reopening date of early to mid-July in some locations, especially outdoor venues, which seems very achievable and will give us the time to reconfigure our leisure venues and retrain our staff in new ways of working.

What will also be crucial is building trust so that when you are able to visit again, you are confident the measures we have put in place will keep you and your loved ones safe.

We don’t underestimate the value that Active Nation provides and believes wholeheartedly that ‘Exercise is the Best Medicine’ helping individuals with their physical and mental wellbeing, but also providing a space for community-based clubs, teams and societies. Through our Active Nation initiatives, our venues support some of society’s most vulnerable: those with physical or mental disabilities, who are socially isolated or require physical rehabilitation.

We are concerned that the re-opening of swimming pools may be delayed and are calling on the Government to reconsider its decision. Swimming pool water is chlorine treated and thus Covid free; although we will need new rules to ensure Supporter safety in the changing areas and on poolside. Swimming is the UK’s most popular mass participation sport and learning to swim means acquiring a vital life skill.

As we operate community leisure centres we have a great deal of scope to adapt and refocus, with many centres situated on large sites and providing sports halls, tennis and squash courts, running tracks and outdoor exercising areas. That means that we are fortunate to have the scope to reconfigure the spaces we have and more easily implement social distancing. We are already exploring adaptations that we could make. For example, moving exercises classes into the open air, reducing the amount of equipment within gym areas, or relocating it into sports halls, having an advance booking system with the Active Nation App that limits the number of visitors to a leisure centre at any one time and closing early to allow for daily deep cleaning.

We are currently offering free online fitness classes and exercises via the Active Nation app. and we will continue to do so. We envisage a migration back to centre-based activities over the coming months as the UK gradually comes out of lockdown and consumer confidence in public facilities and spaces grows.

We are doing everything we can to prepare for a safe and socially responsible approach, so that we will be able to welcome you back to our centres very soon.

Thank you for your continued support.


Government guidance has clearly stated that all gym’s and leisure centres must close. In accordance with that guidance all Active Nation venues have now closed with immediate affect as from 20/03/2020. At this stage we are awaiting further instruction on when we are able to resume full service.

Please be advised that we have frozen all subscription payments for gym memberships, swim lessons and courses.

A payment freeze means that you will retain your membership or lesson/course, but no payments will be taken during our enforced closure.

No direct debit payments will be taken from your bank during this time, and those supporters with pre-paid annual subscriptions will have time added on to their planned end date.

We will notify you when your freeze period is due to end and if you’re on a direct debit when your payments will re-start – so you don’t need to do a thing.

If however you would like to cancel your membership subscription please email

Thank you for your continued support to our charity.

We will add further detail to this page as the government guidance changes so that you are fully informed and up to date.

Thank you for your continued support during this difficult time.

Yours Sincerely,

Stuart Martin

Managing Director

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