Active Nation

FAQ’S

Quays Swimming and Diving Complex

Frequently asked questions

Car Parking Information for Quays Swimming And Diving Complex Visitors

• As part of the Supporters membership scheme, all members are entitled to 3 hours of parking per day. There is no return within the same day.

• You are responsible for displaying your permit correctly and ensuring all details, such as car registration and date, are accurate.

• Please note, having a permit does not guarantee a parking space. The car park is owned by Southampton City Council and is available for public use in Southampton.

Complaints and Compliments

• If you have a concern, please speak to the Duty Manager, who can help resolve issues on the same day.

• We also welcome positive feedback, which will be passed on to the rest of the team.

Lockers

• Lockers are available—please ensure all personal belongings are stored securely. We accept no responsibility for lost or stolen items.

• Combination padlocks can be bought from reception.

Swimming Supervision Ratios and Guidelines

Children under 8 must be accompanied by an adult (16+) at all times, both in the pool and changing areas. Supervising adults must:

• Familiarise themselves with the pool environment before entering.

• Maintain constant supervision over children.

• Stay in close contact with children while in the water.

Maximum adult-to-child ratios are:

• Children aged 8 and over can swim unsupervised, but we recommend weak or non-swimmers are supervised by a competent adult.

• Children aged 2 and under require 1:1 supervision by an adult (16+).

• Children over 2 years can be supervised on a 2:1 basis (two children to one adult, 16+).

• Swim aids are available for purchase at reception.

Sauna and Steam Room Access

To use the sauna or steam room, please collect a wristband:

• Non-Supporters can purchase one at reception.

• Supporters can collect their wristband from Supporter Services.

Gym and Fitness Classes

• Cancellations for gym classes must be made at least 2 hours before the class starts.

• A fee will be charged for no-shows or late cancellations to ensure fairness for those on the waiting list.

Holiday and Bank Holiday Timetables

• Please check the holiday timetable for any changes during school or bank holidays. You can find this on our website or at the centre.

Events at the Quays

• We occasionally host events that may impact the regular schedule. Updates will be posted on our display board and the online timetable.

Lane Management and Pool Etiquette

• Please shower before entering the pool to help keep the water clean for everyone.

• Choose the appropriate lane based on your speed. If you’re much faster or slower than others, please move to a more suitable lane.

• Lifeguards may ask you to switch lanes to ensure the pool runs smoothly; please follow their instructions.

• Please remove outdoor shoes before entering the wet changing areas or poolside. Flip-flops or barefoot are acceptable.

Gym Equipment and Etiquette

• Always bring a towel and wipe down equipment after use. Cleaning sprays and tissues are provided to help keep the gym clean.

• Please return equipment to its proper place to prevent trip hazards.

What to Wear: Swimming and Gym Attire Guidelines

Poolside – Essentials to Pack

• Acceptable swimwear includes: swimming trunks, knee-length shorts, swimming costumes, swim dresses, bikinis, tankinis, burkinis, and hijabs. Under certain circumstances, close-fitting plain T-shirts may be worn at the manager’s discretion.

• Bring a towel and water bottle.

• Swim hats, goggles, and nose/ear plugs are optional but recommended (available for purchase at reception).

• Regular nappies are not allowed in the pool—swim nappies are available for purchase.

Gym – Essentials to Pack

• Wear comfortable, supportive, and breathable workout clothes such as tracksuit bottoms, shorts, T-shirts, or vests.

• Supportive trainers and hair ties/sweatbands are recommended.

• Bring a towel, water bottle, and any necessary electronics.

• Our lockers require padlocks, and while we sell them, stock is limited. We advise you to bring your own padlock.

Swim and Gym Attire: What Not to Wear

• Inappropriate swimwear includes: underwear, transparent costumes, thongs, swimwear with offensive images or slogans, denim, cotton leggings/leotards, and baggy T-shirts.

• Long necklaces, chains, and jewellery should be removed before swimming.

• Management reserves the right to decide if attire is appropriate.

Family Swim Weekend Bookings

• Family swim sessions at weekends require online booking in advance.

Admissions Policy

• Our full admissions policy is available for review on our website.