Terms and Conditions

The Active Play Terms and Conditions are incorporated to Active Nations Standard Terms and Conditions of Sale which apply to all purchases. If you are unsure as to whether you are able to take part in the Active Play Activity, please contact us before booking.

IMPORTANT NOTICES:

• By taking part in the Active Play experience you have accepted and agree to comply with these Active Play Terms and Conditions. In making a booking for a group, you are responsible for ensuring all group members comply with these Terms and Conditions.
• Any loose jewellery that may snag on the play area should be removed. Please do not bring valuables to Active Play.
• All sessions will be shared with other supporters, unless the session has been exclusively booked.
• If you decide to stop participating throughout the session, you will not be entitled to a refund.

CHILDREN AND YOUNG PEOPLE

• Children age 5 year and above are able to use Active Play area.
• All general sessions require adult supervision at all times.

CANCELLATION

• If you would like to cancel a booking, you just need to let us know by contacting us by telephone on 01522 304450.
• Where we receive a cancellation request the following refund policy will apply: (a) For requests received more than 7 day before the booking will receive a 75% refund will be given. (b) For requests 7 days or fewer days before the activity date no refund will be given.

RESCHEDULING

• If for any reason, you would like to reschedule your booking we will do the best to assist you.
• Subject to availability and at the sole discretion of Active Nation, you may reschedule the date, time of your booking up to 14 days before your original booking.

RESPECTING OUR STAFF AND OTHER SUPPORTERS

• In booking and participating in Active Play you agree to agree to follow the instructions given by our staff. If you do not act in accordance to Active Play terms and Conditions you may be asked to leave the centre without any entitlement of a refund.
• Dangerous or threatening behaviour is not tolerated.
• If you are part of a group which causes any disturbance, the group will be treated as one and our staff have the right to remove the whole group from the centre and no refunds will be given.

LIABILITY

• Active Nation shall not be liable for any damage or loss of any property or items belonging to you, any member of your group or any third parties; or personal injury or death of any person but only as far as such injury or death is not caused by Active Nation’s negligence.

Terms and Conditions

The Active Climb Terms and Conditions are incorporated to Active nations Standard Terms and Conditions of Sale which apply to all purchases. If you are unsure as to whether you are able to take part in the Active Climb Activity, please contact us before booking.

IMPORTANT NOTICES:

• Climbing is physically and mentally demanding and carry’s inherent hazards and risks.
• By taking part in the Active Climb experience you have accepted and agree to comply with these Active Climb Terms and Conditions. In making a booking for a group, you are responsible for ensuring all group members comply with these Terms and Conditions.
• The use of the Active Climb walls will be dependant on the proper fitment of the safety equipment as determined by the Active Climb Instructors. Harnesses must be used by all climbers. Harnesses fit a waist size up to 50 inches. Please note that our safety equipment does not support a persons weight in excess of 150 kilograms (22.5 Stone). Our staff can assist any supporters who may have any questions regarding sizing and fitment of safety equipment. Please telephone to discuss any questions you have prior to booking.
• Climbing is not suitable for persons with; Heart conditions, Severe Back Pain, Severe Anxiety, Severe Obesity, Vertigo, Epilepsy, Pregnancy or persons with injuries/ailments/conditions, whether physical or mental, that could be adversely effected by participation.
• Rings must be removed before climbing. Other loose jewellery that may snag on the wall should also be removed. Please do not bring valuables to Active Climb.
• All sessions will be shared with other supporters, unless the session has been exclusively booked.
• If you decide to stop participating throughout the session, you will not be entitled to a refund.

CHILDREN AND YOUNG PEOPLE

• Children age 4 year and above are able to use Active Climb Walls.
• A Parental/Guardian Consent form signed by a parent or guardian must be submitted for all participants under 18 years old before the activity can take place (this form is available from our web site, confirmation email or alternatively please ask for a copy). If this form is not submitted the booking will be cancelled and the cancellation conditions in clause 3 of these Terms and Conditions will apply.

CANCELLATION

• If you would like to cancel a booking, you just need to let us know by contacting us by telephone on 01522 304450.
• Where we receive a cancellation request the following refund policy will apply: (a) For requests received more than 7 day before the booking will receive a 75% refund will be given. (b) For requests 7 days or fewer days before the activity date no refund will be given.

RESCHEDULING

• If for any reason, you would like to reschedule your booking we will do the best to assist you.
• Subject to availability and at the sole discretion of Active Nation, you may reschedule the date, time of your climbing booking up to 14 days before your original booking.

EQUIPMENT, INSTRUCTION AND SUPERVISION

• Only safety equipment (harnesses, helmets, rope belays and carabiners) provided by Active Climb may be used on our walls.
• The training and instruction you receive at Active Climb is specific to our climbing environment. We do not guarantee that skills learnt at Active Climb will be transferable to any other activity.
• Safety briefings will be given in English. In order to safely participate you must be able to understand the briefing in full. If you do not understand any aspect of the safety briefing given to you, please ask for clarification at the time of the briefing, before you participate in the climbing activity.

RESPECTING OUR STAFF AND OTHER SUPPORTERS

• In booking and participating in Active Climb you agree to agree to follow the instructions given by our staff. If you do not act in accordance to Active Climb terms and Conditions you may be asked to leave the centre without any entitlement of a refund.
• Dangerous or threatening behaviour is not tolerated.
• If you are part of a group which causes any disturbance, the group will be treated as one and our staff have the right to remove the whole group from the centre and no refunds will be given.

LIABILITY

• Active Nation shall not be liable for any damage or loss of any property or items belonging to you, any member of your group or any third parties; or personal injury or death of any person but only as far as such injury or death is not caused by Active Nation’s negligence.